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African doll-Mixed and Rooted
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Frequently Asked Questions

Please see below for answers to common questions from customers.

About Our Dolls
What age are your dolls recommended for?

Our dolls are designed for children ages 3 and up, in compliance with U.S. toy safety standards (ASTM F963 / CPSIA).

What size are your dolls?

Our dolls are 18 inches (standard size) and 14.5 inches for certain collections. They are compatible with many other doll clothes and accessories on the market.

What is included with my doll purchase?

Each doll comes dressed in a carefully selected outfit and includes a Culture Kit with a fun fact card, heritage symbol, and miniature cultural accessory.

How can I stay updated on new doll releases and collections?

Sign up for our newsletter and follow us on Instagram, Facebook, and TikTok @mixedandrooted to be the first to know about new products, restocks, and special offers.

Shipping & Ordering
How long does shipping take?

Processing time is typically 3–5 business days. U.S. orders usually arrive within 5–7 business days after shipping. International shipping times vary depending on location.

Do you offer wholesale or bulk orders?

Yes! For schools, cultural programs, or retail shops interested in carrying our dolls, please contact us at info@mixedandrooted.com for wholesale inquiries.

Returns & Exchanges
Do you accept returns or exchanges?

Yes, returns are accepted within 14 days of delivery if the item is unopened and unused. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us at info@mixedandrooted.com to initiate a return.

Can I cancel my order after placing it?

Orders can be canceled within 24 hours of purchase. Once shipped, cancellations cannot be processed.

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Transactions are handled with bank-grade security.

Simple checkout

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Get in touch

Have questions? Get in touch with us at any time.